Contact Center Solutions

Improve customer experience and contact center solutions efficiency by adding powerful, affordable, multichannel functionality for voice, email, web chat, SMS, and fax to your contact center. Turn a cost center into a profit center by using agent downtime to automatically initiate outbound upsell calling campaigns. Whether you choose a cloud or on-premise model, we offer complete contact center solutions that grow with you.

Salient Features and Characteristics:

  • All-in-one customer service solution that delivers consistent service to customers across multiple media channels and locations.
  • Powerful, comprehensive Contact Center solution to enable superior service, optimum agent productivity, and consistency with high performance to drive revenues for business and superior value for customers.
  • Microsoft Windows-based solution with common administration tools for all components.
  • Fast implementation with minimum disruption to the business.
  • Flexible, common administration and management.
  • Inbound and outbound voice calls with Ip telephony solutions and dialler capabilities.
  • Improve customer interaction with voice (inbound and outbound), email, web chat, SMS and Fax support Start with voice, and add multimedia channels without hardware.
  • Faster call resolution – skills based routing routes callers to the most able agent
  • Address book access so agents can quickly find the contact information they need to make calls and send emails.
  • Real time and historical reporting for all media channels.
  • Interactive Voice Response (IVR) and Task Flow Editor scripts.
  • Improved training and conflict resolution: Call recording provided for every agent
  • User profile and agent group privilege configuration to determine which features are available to users of the interface.
    • Agents: Make and receive telephone calls. If configured, agents can also communicate using email and instant messaging chats.
    • Supervisors: Monitor the activities agents perform on the IP Office Contact Center interface. Supervisors can also create, view, and edit reports, real-time information in the interface, and call statistics.
    • Administrators: Perform system administration, such as configuring email and chat services Administrators can also create and edit topics, objects, call flows, and scripts.
  • Very attractive price point to deliver best value solution in the industry
  • Simple & Easy installation: up and running in as little as a few hours

About sobhifakri

I am search engine professional, Mostly time I spent on the Internet, Research new thinks all time.
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